FAQs

This is a short list of our most frequently asked questions.

How to send orders to Kitchen Display System

The Kitchen Display System (KDS) allows kitchen orders to display on a computer screen as oppose to physical kitchen printer that prints receipts. Similar to regular kitchen printers, establishments can run multiple screens and have specific products appear at each one.


Download IPT Kitchen Display System


Notes:
- The POS software install on the POS computer.
- The KDS software install on the Kitchen computer.
- Please DO NOT install the POS software and KDS software on a computer.






A. How to Setup IPT Kitchen Display System

B. Troubleshoot

C. Notes

D. How to Send a Message to KDS

E. How to Send a Message from KDS to POS



The computer is assigned a static IP address, the address does not change. Use dynamic IP addresses, which are assigned by the network when they connect and change over time.

How to set static IP address






A. How to setup IPT Kitchen Display System

Step 1: Install the KDS software on the kitchen computer.

Step 2: On the POS app. Home Screen => Menu => Kitchens => Select Add or Edit a Kitchen.











B. Troubleshoot

1. From POS app, I cannot send the ticket to Kitchen Display Systems. I created an order on this POS, but I didn't receive this ticket on the KDS screen.
- A Menu Item assign to a kitchen. What is the kitchen? Does the kitchen use a KDS?
- Home Screen => Menu => Kitchens. Make sure the KDS was assigned by this kitchen.
- Home Screen => Menu => Kitchens => Select Add or Edit a Kitchen. Press KDS Settings. Make sure the IP Address is correct. Enable set ON.


2. After saved an order, this POS show the warning: Cannot connect to Kitchen Display System.
- Make sure turn the KDS computer ON.
- Make sure the KDS computer connected the LAN network. Double check Ethernet cable.
- Make sure the IP Address is correct. Home Screen => Menu => Kitchens => Add or Edit => Press KDS Settings.




3. I want to clear all the pending tickets. STOP the warning. This POS show the warning all time: Cannot connect to Kitchen Display System.
Home Screen => Menu => Kitchens => Add or Edit => Press KDS Settings. Press Clear All Tickets. (the bottom right corner of this form)


4. After saved an order, this POS show the warning: Cannot find Kitchen Display System.
- Please setup KDS on this POS. Home Screen => Menu => Kitchens => Add or Edit => Press KDS Settings.




5. I installed the POS with multiple station model. On KDS app, when I press Done it will send this message to an Order POS. I want to send this message to a Cashier POS.
- On KDS app, press Function => Send Message => Select combobox Add / Edit => Add this Cashier POS info and set Automatically CC to this IP Address is ON.


6. I want to repeat this notification on the POS until I saw the message.
- On POS app. Home Screen => Order => Table Layout, press Kitchen Message. Set Repeat is ON.


7. After clicked Done button on KDS. I saw this warning.
- The POS app exited. Make sure the POS app is running.




- Double check your LAN network (Ethernet cable, Router, IP Address...).




8. About the kitchen printer template.
Home Screen => Menu (5) => Kitchen => Add or Edit
- Template: 80mm. Default Template. Use the kitchen printer and KDS.
- Template: 80mm (Hang). Use the kitchen printer only.

What is the hang template







C. Notes

1. Sometimes Antivirus Software might prevent you from getting connected. You can see if the connection issue is caused by Antivirus Software by turning it off temporarily.
2. Sometimes Windows Firewall might prevent you from getting connected. You can see if the connection issue is caused by Windows Firewall by turning it off temporarily. Turn Windows Firewall OFF for the all computers.

How to turn the firewall OFF



How To Check Connectivity








D. How to Send a Message to KDS

Home Screen => press Chat icon on top right.








E. How to Send a Message from KDS to POS